7-Day Satisfaction Guarantee: We stand behind the quality of our products and services. Most of our digital products come with a 7-day money-back guarantee. Your satisfaction is our priority.
1. Digital Products Refund Policy
1.1 7-Day Money-Back Guarantee
For digital products including software, templates, themes, and AI-powered tools:
- Eligibility Period: You may request a refund within 7 days from the date of purchase
- Condition: The product must not meet the description provided or contain significant defects
- Usage Limit: Limited usage is acceptable for evaluation purposes
- Documentation Required: Detailed explanation of the issue or reason for dissatisfaction
1.2 Eligible Reasons for Digital Product Refunds
- The product does not function as described or advertised
- The product contains critical bugs or defects that prevent its use
- The product is not compatible with the specified requirements
- You received a different product than what was ordered
- Technical issues prevent product download or access (unresolved within 48 hours)
1.3 Non-Refundable Digital Products
- Requests made after 7 days from the purchase date
- Products where you simply changed your mind
- Products extensively used beyond evaluation purposes
- Custom modifications or developments made to the product
2. AI & Web Development Services Refund Policy
2.1 Service Cancellation
Before Project Commencement: Full refund (minus processing fees) if cancelled within 48 hours of order confirmation.
After Project Commencement: Refunds are calculated based on work completed. Milestone-based projects: Payment for completed milestones is non-refundable.
2.2 Non-Refundable Service Scenarios
- Delays caused by client feedback, approvals, or content provision
- Changes in project scope or requirements mid-project
- Subjective dissatisfaction with design aesthetics
- Client fails to provide necessary materials, access, or cooperation
3. Refund Process & Timeline
- Submit Request: Email info@gcais.com with order number, purchase details, and reason
- Review Period: Our team reviews within 2–3 business days
- Decision: Email notification of approval or denial with reasoning
- Processing: Approved refunds processed within 5–7 business days
- Bank Processing: Additional 5–10 business days may be required by your bank
4. Chargebacks & Disputes
We take chargebacks seriously. Before initiating a chargeback, please contact us directly. We maintain detailed transaction records and may contest unwarranted chargebacks.
5. Refund Exceptions
The following are NOT eligible for refunds:
- One-time consultation fees
- Domain registration and renewal fees
- Hosting fees paid to third-party providers
- Third-party plugin or software licenses
- Payment processing fees
- Services already delivered and accepted by the client
